Welcome to West Hampstead Flowers! These Terms and Conditions govern the use of our online e-commerce website for customers purchasing flowers and related products for delivery in West Hampstead and its surrounding areas. Please read these terms carefully before placing an order. By using our website or making a purchase, you agree to be bound by these Terms and Conditions.
To place an order with West Hampstead Flowers, you must be at least 18 years old and able to form legally binding contracts under applicable law. Orders are accepted for delivery within West Hampstead and surrounding areas only. If you are under 18, you may only use our services with involvement of a parent or guardian.
1. Product Selection
Browse our online shop to select the floral arrangements or products you wish to purchase. Each product listing includes images, descriptions, and availability. Please note that flower arrangements may vary slightly due to seasonal availability or supply, but we always aim to match the colours, style, and quality shown.
2. Placing Your Order
After deciding on your chosen items, add them to your basket and proceed to checkout. During checkout, you will be prompted to provide recipient details, delivery address, and preferred delivery date (subject to availability), as well as your personal and payment information.
3. Order Confirmation
Once payment is completed, you will receive an order confirmation number on the website and a confirmation email. Please check your order details carefully and contact us immediately if there are any errors.
We accept most major credit and debit cards as displayed at checkout. All payments must be made in British Pound Sterling (£). Payment is taken in full at the time of order and orders will not be processed until full payment is received and authorised.
We use secure third-party payment processors to handle all transactions. Your payment information is never stored or kept on our systems. By submitting an order, you are granting us and our payment processors permission to process your payment and verify your details for the purpose of facilitating your transaction.
If your payment is declined for any reason, your order will not be processed and a notification will be sent. We reserve the right to refuse any order at our sole discretion.
All prices shown on our website include VAT but do not include delivery charges, which are added at checkout. While we strive to ensure all pricing is correct, in the event of an incorrect price, we reserve the right to cancel or amend your order after seeking your confirmation. Availability of products may vary according to seasonal stock and supply. Substitute flowers or products of equal or greater value may be used if necessary, but we will seek to preserve the overall style and effect of your purchase.
West Hampstead Flowers provides flower delivery services to customers located within West Hampstead and selected neighbouring areas. Delivery dates and time slots are offered at checkout and are subject to availability. While we strive to make deliveries on your selected date, specific delivery times cannot be guaranteed.
It is your responsibility to ensure the delivery address and recipient information are accurate and complete. If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe place or with a neighbour, where possible, with a delivery notice left. Further delivery attempts may result in additional charges.
Adverse weather conditions, high demand periods (e.g., Valentine's Day, Mother's Day), or unforeseen events may cause delays. We are not liable for delivery delays outside our reasonable control but will endeavour to keep you informed and resolve issues promptly.
Cancellation by You: You have the right to cancel your order at any time up to 24 hours before the scheduled delivery date for a full refund. Please notify us as soon as possible to cancel. If you cancel within 24 hours of the scheduled delivery, we reserve the right to charge for the full amount of the order as preparation and dispatch may already have commenced.
Cancellation by Us: We reserve the right to cancel any order at any time for reasons including, but not limited to, unavailability of products, inability to arrange delivery, or payment issues. If this occurs, you will be offered a full refund or an alternative arrangement.
Amendments: To amend your order (e.g., change delivery address, message, or product selection), please contact us as soon as possible. We will do our best to accommodate your requests, but amendments may not be possible within 24 hours of scheduled delivery.
Due to the perishable nature of flowers, returns are not generally accepted. If you are unsatisfied with your order, please notify us within 24 hours of delivery with details and photographic evidence where applicable. We will assess your concerns promptly and, at our sole discretion, may offer a replacement or refund if the flowers are deemed unsatisfactory or not as described. Our decision regarding refunds and replacements is final.
You are responsible for ensuring all information provided in your order is complete and accurate. This includes recipient name, delivery address, contact details, and any specific instructions. We cannot accept responsibility for failed or delayed deliveries resulting from incorrect or incomplete information. You must also ensure any card or message submitted is appropriate and does not contain offensive material or unlawful content.
West Hampstead Flowers’ liability for any claim arising in connection with your purchase of goods or services via our website is strictly limited to the purchase price of the product(s) in question. We are not liable for:
Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be excluded or limited under UK law.
Your privacy is very important to us. Any personal data provided when placing an order is handled in accordance with our Privacy Policy and UK data protection laws. We only use your data to fulfil your order and for limited administrative purposes. All payment information is processed securely by our payment partners and never stored by us.
All content on the West Hampstead Flowers website, including images, logos, product descriptions, and designs, is the exclusive property of West Hampstead Flowers or its licensors. Content may not be copied, reproduced, or used without express written consent.
We shall not be liable for any failure to deliver products or fulfil obligations under these Terms and Conditions if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, civil disorder, strikes, or transport disruptions.
These Terms and Conditions, and any dispute arising out of or related to your use of our website or purchase of products, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising between you and West Hampstead Flowers, save that we may pursue legal proceedings in another jurisdiction if necessary to protect our rights or enforce a judgment.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by us to enforce any of these terms shall not constitute a waiver of such terms. We reserve the right to amend these Terms and Conditions from time to time. Changes will be posted on our website and will apply to all subsequent orders.
If you have any questions about these Terms & Conditions or your order, please contact our customer service team via the contact form on our website.
These Terms & Conditions apply to all online purchases and deliveries made by customers in West Hampstead and surrounding areas. Please retain a copy of these terms for your records. Thank you for choosing West Hampstead Flowers for your flower delivery needs in West Hampstead and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
