As a trusted local florist, West Hampstead Flowers takes pride in serving households and businesses with the freshest flowers in the area. Our commitment is to ensure every bouquet and arrangement you receive meets the highest standards of quality and freshness. If you have any questions about returns, refunds, or wish to express a concern, our dedicated team is ready to assist you.
We know how important it is for your flowers to arrive in perfect condition. Should you receive a delivery with damaged flowers or packaging, please let us know promptly—ideally within 24 hours of receipt. Our team may request a brief description and photographs to help us assess the issue quickly and accurately. Once verified, we offer a choice of a prompt replacement or a full refund to ensure your satisfaction.
We guarantee the freshness of our flowers when they are delivered to your West Hampstead home or business. With proper care, your flowers should look vibrant and beautiful for a minimum of five days after delivery. If your flowers fade significantly earlier than this, and you have followed the flower care instructions provided, please let us know and we’ll be happy to discuss the next steps for a refund or replacement, depending on your preference.
Customer satisfaction is at the heart of what we do. If you are unhappy with your flowers for any reason that falls within our returns and freshness policy, you have two options:
To request a refund or replacement, please contact our team within 24-48 hours of your delivery, describing the issue. This allows us to investigate and resolve your concerns efficiently.
Your experience matters to us. If you are not satisfied with any part of your experience with West Hampstead Flowers, we want to hear from you. Our complaints process is straightforward: simply contact us with your order details and a description of your concern. We aim to acknowledge all complaints within one working day and to resolve them as quickly as possible, usually within three working days.
Feedback from our West Hampstead customers helps us continue to improve and maintain the high standards you expect from a beloved local florist.
West Hampstead Flowers is proud to be part of the community, delivering fresh, beautiful flowers to homes and businesses throughout the area. Our returns, refunds, and complaints policies are designed to give you complete peace of mind, whether you are sending flowers for a special occasion or simply brightening up your space. Thank you for choosing your local West Hampstead florist for all your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
